Ever wonder what makes a critical incident so powerful? There are two primary reasons. But before we get there, let’s define a few things. By critical incident, we mean any situation or event that is powerful enough to overwhelm a person’s usual coping abilities and...
Most helping professions talk about self-care. But often, self-care is treated as an afterthought. A reminder at the end of a long training.A bullet point on the final slide.A suggestion offered once the real content is finished. “Don’t forget to take care of...
At the beginning of nearly every MESS training, we ask participants: “What are you hoping to learn?”“What would you like to take away from this class?” Across roles, industries, and communities, the answers sound remarkably similar. People tell us: “I’m not always...
Every time we train a new group of helpers, the same thing happens. People arrive wanting skills. They want to learn how to: Listen better Respond when someone is overwhelmed Support others without saying the wrong thing So we teach.We demonstrate.We practice. But...