On Their Worst Day…

On Their Worst Day…

They called you. Maybe it came at 6am. Maybe it interrupted dinner. Maybe it was a text that just said “can you call me” and you already knew from those four words that something had broken open. You got dressed. You got in the car. You showed up.  Because...
What Make a Critical Incident so Powerful

What Make a Critical Incident so Powerful

Ever wonder what makes a critical incident so powerful? There are two primary reasons. But before we get there, let’s define a few things. By critical incident, we mean any situation or event that is powerful enough to overwhelm a person’s usual coping abilities and...